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      How to Add or Change Your Linked Bank Account 

      Your linked bank account is the primary bank account associated with your Keep account, used to make payments and settle any outstanding balances. 

      If you need to add or change your linked account for payment purposes, follow the instructions in this guide to ensure a smooth process.


      In This Article

      1. Add a New Linked Account 
      2. Set or Change your Default Account
      3. Frequently Asked Questions

      Before You Get Started

      All of your linked accounts can be managed in Settings > Linked Accounts.

      For adding a new account, have one of the following ready:
          • Virtual bank connection: Use your online banking credentials for an instant connection.
          • Manual entry: Transit number, institution number, account number and a digital copy of your void cheque.

       Add a New Linked Account

      Option 1: Virtual bank connection (recommended)

      1. Go to Settings > Linked Accounts.

      2. Select + Link a new account.

      3. Choose Connect with Flinks and follow the on-screen steps to sign in securely.

      Once connected, Keep will verify the account automatically.

      Option 2: Add account manually

      1. In Settings > Linked Accounts, choose Add account manually.

      2. Enter your Transit Number, Institution Number, Account Number, and select your Account Subtype.

      3. Upload your void cheque to verify ownership.

      4. Click Submit.

      After submission, you’ll see a confirmation message, we will verify your account within 3–5 business days and notify you once it’s complete.

      If verification fails, you’ll receive an email with instructions to try again.

       Set or Change Your Default Account

      • In Settings > Linked Accounts, select 'Set as default' next to the account you want Keep to use for repayments.
      • You can change your default anytime before your billing date. Your original underwritten account always stays on file and acts as fallback.

      Frequently Asked Questions

      1. Can I have more than one linked account?

      Yes, you can add multiple and choose which one is default.

      2. What happens if my default account fails on billing day?

      Keep automatically retries the payment from your original underwritten account.

      3. Can I delete a linked account?

      Yes, but not if it’s your default or the original underwritten account.


      Need More Help?

      For further assistance or to check the status of your request, feel free to reach out to our  team at support@trykeep.com