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      How to Add or Change Your Linked Bank Account 

      Your linked bank account is the primary bank account associated with your Keep account, used to make payments and settle any outstanding balances. 

      If you need to add or change your linked account for payment purposes, follow the instructions in this guide to ensure a smooth process.


      In This Article

      1. Add a New Linked Account 
      2. Set or Change your Default Account
      3. Frequently Asked Questions

      Before You Get Started

      All of your linked accounts can be managed in Settings > Linked Accounts.

      For adding a new account, have one of the following ready:
          • Virtual bank connection: Use your online banking credentials for an instant connection.
          • Manual entry: Transit number, institution number, account number and a digital copy of your void cheque.

       Add a New Linked Account

      1. Go to Settings > Linked Accounts.
      2. Select + Link a new account.
      3. Choose how you want to link:

        • Virtual bank connection (recommended): A fast and secure process completed in-app. Just follow the on-screen guidance.

        • Add account manually: Send your account details and a void cheque  to support@trykeep.com.
      4. Keep will run a penny test to verify the account. It will show as pending until verification is completed. 
      5. Check your email confirmation:
        • Verified: You’ll receive a success email confirming the account is ready for payments.
        • Failed: You’ll receive a failure email with retry instructions.

       Set or Change Your Default Account

      • In Settings > Linked Accounts, select 'Set as default' next to the account you want Keep to use for repayments.
      • You can change your default anytime before your billing date. Your original underwritten account always stays on file and acts as fallback.

      Frequently Asked Questions

      1. Can I have more than one linked account?

      Yes, you can add multiple and choose which one is default.

      2. What happens if my default account fails on billing day?

      Keep automatically retries the payment from your original underwritten account.

      3. Can I delete a linked account?

      Yes, but not if it’s your default or the original underwritten account.


      Need More Help?

      For further assistance or to check the status of your request, feel free to reach out to our  team at support@trykeep.com