How to Deactivate a User

In this guide, we’ll walk you through the steps to safely deactivate a user. Once deactivated, the user will lose access to their account and all associated features. 

In This Article

1. How to Deactivate a User
2. Troubleshooting and Common Issues
3. Frequently Asked Questions

How to Deactivate a User

To deactivate a user, follow these steps:

1. Go to your dashboard and click on Settings.
2. In the top menu of the page, select Team.
3. Locate the user you wish to deactivate from the list.
4. Click on the red bin icon next to the user's name.
5. Confirm the deactivation by clicking on the red button.

Please Note: Deactivating a user is an irreversible process. All cards associated with the user will be closed, their login will be blocked, notifications canceled, and invitations revoked.

The deactivated user will now appear at the bottom of the page as Deactivated.

Troubleshooting and Common Issues

• I can’t find the red bin icon next to the user’s name: Ensure that you have the correct permissions to deactivate users. Only admins can deactivate other accounts.
• Error message when deactivating: Refresh your browser or log out and back in. If the issue persists, contact support.

Frequently Asked Questions 

1. Can I reactivate a user after deactivation?
   No, deactivation is permanent. You would need to create a new account if the user needs access again.
2. Will deactivating a user remove their transaction history?
   No, transaction history remains intact for record-keeping purposes.
3. What happens to the deactivated user’s cards?
   All cards belonging to the deactivated user will be closed or canceled upon deactivation.

Need more help?

If you encounter issues or need additional support, please contact our customer support team at support@trykeep.com.