---
title: How to Deactivate a User
description: In this guide, we’ll walk you through the steps to safely deactivate a user. Once deactivated, the user will lose access to their account and all associated features. 
---

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# How to Deactivate a User

In this guide, we’ll walk you through the steps to safely deactivate a user. Once deactivated, the user will lose access to their account and all associated features. 

### **In This Article**

1. **How to Deactivate a User**
2. **Troubleshooting and Common Issues**
3. **Frequently Asked Questions**

### **How to Deactivate a User**

To deactivate a user, follow these steps:

To deactivate a user, follow these steps:

1. Go to your dashboard and click **Settings**.
2. In the top menu of the page, select **Team**.
3. Locate the user you wish to deactivate from the list.
4. Click the red bin icon next to the user’s name.
5. Review the confirmation message carefully.
6. Select a **reason for deactivation** from the dropdown menu.
7. Confirm the deactivation by clicking the red button.

**Please Note:** Deactivating a user is an irreversible process. All cards associated with the user will be closed, their login will be blocked, notifications canceled, and invitations revoked.

![Captura de pantalla 2026-04-24 a la(s) 11.37.35 a. m.](https://help.trykeep.com/hs-fs/hubfs/Captura%20de%20pantalla%202026-04-24%20a%20la(s)%2011.37.35%20a.%20m..png?width=426&height=187&name=Captura%20de%20pantalla%202026-04-24%20a%20la(s)%2011.37.35%20a.%20m..png)

The deactivated user will now appear at the bottom of the page as **Deactivated**.

#### **Troubleshooting and Common Issues**

- **I can’t find the red bin icon next to the user’s name:** Ensure that you have the correct permissions to deactivate users. Only admins can deactivate other accounts.
- **Error message when deactivating:** Refresh your browser or log out and back in. If the issue persists, contact support.

### **Frequently Asked Questions **

1. **Can I reactivate a user after deactivation?**No, deactivation is permanent. You would need to create a new account if the user needs access again.
2. **Will deactivating a user remove their transaction history?**No, transaction history remains intact for record-keeping purposes.
3. **What happens to the deactivated user’s cards?**All cards belonging to the deactivated user will be closed or canceled upon deactivation.

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