---
title: How to request a Keep secured card deposit refund
description: Your secured deposit is fully refundable once your account is in good standing and your card balance is fully paid. This article explains when you can request your deposit back.
---

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# How to request a Keep secured card deposit refund

 

Your secured deposit is fully refundable once your account is in good standing and your card balance is fully paid.

This article explains when you can request your deposit back, how to do it, and what happens next.

### **In this article:**

1. **When you can request a refund**
2. **How to request your deposit back**
3. **What happens after your request**
4. **Troubleshooting and common issues**
5. **Frequently asked questions**

### **Before you get started**

You can request a refund of your secured deposit if:

- Your Keep secured card balance is fully paid (no outstanding balance).
- Your account is in good standing.
- You are requesting a **full refund** — partial refunds are not supported.

You can choose whether to keep your Keep secured card open after the refund or request to close your card.

### How to request your secured card deposit back

To request your secured deposit refund:

- Contact Keep at support@trykeep.com
- Let us know you would like to request a full refund of your secured deposit.

Our team will confirm your request and process the refund.

### What happens after your request

Once your request is confirmed:

- Your full secured deposit will be returned to your **Keep Banking CAD account**.
- Refunds are typically delivered within **8 business days** from confirmation.
- Your card will remain open unless you specifically request to close it.

You will receive email updates when your request is processed.

### Troubleshooting and common issues

**I still have a balance on my card**  
You must pay off your full card balance before requesting your deposit back. Once your balance is $0, you can contact us.

**I accidentally requested a partial refund**  
Partial refunds are not supported. You can only request a full refund of your secured deposit.

**I didn’t receive my refund after 8 business days**  
If it’s been more than 8 business days since your request was confirmed, please contact [support@trykeep.com](mailto:support@trykeep.com) and we’ll look into it.

### Frequently asked questions

**Can I request a refund anytime?**  
Yes — as long as your card balance is fully paid and your account is in good standing.

**Where will my deposit be sent?**  
We’ll return it directly to your Keep Banking CAD account.

**Can I request a partial refund?**  
No — secured deposits can only be refunded in full.

**Will my card be closed when I request my deposit back?**  
No — your card will remain open unless you specifically ask us to close it.

### Need more help?

If you have any questions about your secured deposit or the refund process, contact us at [support@trykeep.com](mailto:support@trykeep.com). We’re happy to help!

- [Cards](https://help.trykeep.com/cards?hsLang=en#main-content)

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