--- title: How to pay a past-due subscription balance  description: Pay a past-due Keep subscription balance from your dashboard to keep your account active. --- [Skip to content](https://help.trykeep.com/how-to-pay-a-past-due-subscription-balance-#main-content) English Show submenu for translations [![logo](https://help.trykeep.com/hs-fs/hubfs/logo.png?width=75&height=75&name=logo.png)](https://www.trykeep.com/) Open main navigation Close main navigation - English Show submenu for translations - trykeep.com trykeep.com Hello, How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.trykeep.com/?hsLang=en) 2. [Subscriptions](https://help.trykeep.com/subscriptions?hsLang=en) # How to pay a past-due subscription balance  If your Keep subscription payment is past due, you can now pay the overdue amount directly from your dashboard to keep your account active — no need to contact support. This guide walks you through where to find the payment option and how to complete it. ### In this article - [Where you'll see the option](https://help.trykeep.com/how-to-pay-a-past-due-subscription-balance-#where-youll-see-the-option) - [How to pay a past-due balance](https://help.trykeep.com/how-to-pay-a-past-due-subscription-balance-#how-to-pay-a-past-due-balance) - [Frequently asked questions](https://help.trykeep.com/how-to-pay-a-past-due-subscription-balance-#frequently-asked-questions) - [Need more help?](https://help.trykeep.com/how-to-pay-a-past-due-subscription-balance-#need-more-help) #### Before you get started - You must be an Account **Admin** or **Owner** to pay a past-due subscription balance. - The payment option only appears when your account has a **past-due subscription balance**. - Have your preferred payment method ready — an instant option (such as Interac e-Transfer or your CAD account balance) or a linked bank account (EFT). - Paying before the **last day to pay** keeps your account active and avoids losing access.   ### Where you'll see the option A banner appears whenever your account has a past-due subscription balance. You'll find it in two places: - The **homepage** (dashboard) - The **Subscription settings** page The banner shows how much is due and the last day to pay before your account loses access. ### How to pay a past-due balance 1. On the homepage or Subscription settings page, find the *"Last day to pay your subscription"* banner and click **Pay now**. 2. Review the **Amount** step — it shows your billing cycle, plan status, price, tax, total amount due, and the last day to pay. Click **Continue**. 3. Choose how to pay under the **Account** step: - **Arrives instantly** — options such as Interac e-Transfer and your CAD account balance process right away. - **Arrives in a few business days** — a linked bank account (EFT) typically takes about 3–4 business days to clear. Select your method, then click **Continue**. 4. On the **Confirm** step, review who you're paying, the source account, the payment type, and the expected speed. Click **Confirm** to submit. 5. You'll see a *"Payment on its way"* confirmation with the expected arrival date. Your account stays active while the payment processes. Click **Done** to finish. ![Subscription in app payment](https://help.trykeep.com/hs-fs/hubfs/Subscription%20in%20app%20payment.gif?width=670&height=345&name=Subscription%20in%20app%20payment.gif) ### Frequently asked questions **How long does the payment take to process?** Instant methods clear immediately. Payments from a linked bank account (EFT) usually take about 3–4 business days. **Will my account stay active after I submit the payment?** Yes. Once you submit the payment, your account stays active while it processes. **Why don't I see the banner?** You'll only see it if your account has a past-due subscription balance *and* you're an Admin or Owner. Regular members don't have access to this screen. **Where can I find it if I miss the homepage banner?** The same banner and payment option are also available on the **Subscription settings** page. #### Need more help? 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