How to set up Two-Factor Authentication (2FA)

At Keep, your account security is our top priority. To provide the highest level of protection for your financial information, we have implemented a robust two-factor authentication (2FA) system. 

Starting November 1, 2024, 2FA will become mandatory for all users. This new feature is part of our ongoing commitment to safeguarding your data against unauthorized access.

This article will help explain the reasons for the new 2FA requirement and guide you through the setup process.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an additional security measure that requires you to verify your identity using two distinct factors:

• Something you know (e.g., your password)
• Something you have (e.g., a code sent to your mobile device)

This process ensures that only you can access your account, significantly reducing the risk of unauthorized access.

How Does Keep's 2FA Work?

• Log in with your credentials: Enter your usual login details.
• Verify your identity: A code will be sent to the mobile device linked to your Keep account. Enter this code to complete the login process.
• If you do not receive the SMS OTP within 60 seconds, you will see a message stating, “Having trouble? Verify with email.” This allows you to switch to receiving the verification code via email,  providing an alternative method for completing the login process.

Important Notes:

• Verification codes are valid for 5 minutes.
  If your code expires, click “Resend Pin” on the login screen to request a new one. Make sure your mobile device is connected and able to receive SMS messages.
• Remember This Device:
  Select “Remember this device for 30 days” during login to avoid being prompted for verification on that device for the next 30 days.

Refer to the image below for both options: the “Resend Pin” button (1) and the “Remember this device” checkbox (2).

Is 2FA Mandatory for All Keep Users?

Not yet. Until September 30, 2024, 2FA is optional for all users. However, to enhance your account security, we strongly recommend setting it up as soon as possible.

Starting November 1, 2024, 2FA will be mandatory for all Keep users. After this date, you will be required to set up 2FA the next time you log in.

How to Set Up 2FA on Your Keep Account Before November 1, 2024:

To enable 2FA before it becomes mandatory, follow these seven steps:

• Go to app.trykeep.com and enter your existing login credentials

• On the left-hand side panel, click on “Settings.”

• In the Settings menu, choose “Security.

• Click on “Enable 2FA.”

• Enter your password and click “Send Verification Code.” A code will be sent to the mobile device number linked to your account as an SMS.
• Note: You can also select the “Having trouble? Verify with email” option. This allows you to receive the verification code via email, ensuring a seamless 2FA setup process.

• Insert the code you received and press “Verify Code to finish set up” to complete the setup.

Please refer to the video tutorial if needed.

How to Set Up 2FA on Your Keep Account After November 1, 2024:

1. New Users: During your first login, you'll be guided through the 2FA setup process.
2. Existing Users: You will be prompted to set up 2FA upon your next login.

Protecting Your Verification Codes

To ensure the safety of your account, never share your verification codes with anyone. Keep's support team will never ask for your login verification code. If someone contacts you requesting this information, it could be a phishing attempt from someone pretending to be a Keep employee.

If you receive a request to share a Keep verification code, do not respond.

Troubleshooting Common 2FA Issues:

• I didn't receive the 2FA code: Ensure your mobile device has connectivity. If the problem persists, request a new code or contact Keep's customer support at support@keep.com.
• Lost device used for 2FA: Contact Keep's customer support immediately at support@keep.com to secure your account and update your 2FA settings.

Important Information for Google Users

If you sign in with Google, please note that starting October 1, 2024, multi-factor authentication (2FA) will be required for your Keep account. Upon your next login, you will need to verify your identity using an SMS code sent to your registered phone number. Make sure your phone number is up to date to avoid any disruptions in accessing your account.

Need More Help?

For more detailed instructions or further assistance with 2FA, visit our support page or contact our customer support team at support@keep.com. We're here to help you keep your account secure.