--- title: How to Manage Your Two-Factor Authentication (2FA) description: At Keep, your account security is our top priority. To provide the highest level of protection for your financial information, we have implemented a robust two-factor authentication (2FA) system.  Thi --- [Skip to content](https://help.trykeep.com/how-to-set-up-2fa#main-content) English Show submenu for translations [![logo](https://help.trykeep.com/hs-fs/hubfs/logo.png?width=75&height=75&name=logo.png)](https://www.trykeep.com/) Open main navigation Close main navigation - English Show submenu for translations - trykeep.com trykeep.com Hello, How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.trykeep.com/?hsLang=en) 2. [Account Management](https://help.trykeep.com/account-management?hsLang=en) # How to Manage Your Two-Factor Authentication (2FA) At Keep, your account security is our top priority. To provide the highest level of protection for your financial information, we have implemented a robust two-factor authentication (2FA) system.  **This article explains why the new 2FA requirement is in place and guides you through the update process.** **In This Article** 1. What is Two-Factor Authentication (2FA)? 2. How Does Keep's 2FA Work? 3. How to change your 2FA method 4. Protecting Your Verification Codes 5. Troubleshooting Common 2FA Issues ### **What is Two-Factor Authentication (2FA)?** Two-Factor Authentication (2FA) is an additional security measure that requires you to verify your identity using two distinct factors: 1. **Something you know** (e.g., your password) 2. **Something you have** (e.g., a code sent to your mobile device) This process ensures that only you can access your account, significantly reducing the risk of unauthorized access. ### **How Does Keep's 2FA Work?** 1. **Log in with your credentials:** Enter your usual login details. 2. **Verify your identity:** A code will be sent to the mobile device linked to your Keep account. Enter this code to complete the login process. #### **Important Notes:** 1. **Verification codes are valid for 5 minutes.**If your code expires, click **“Resend Code”** on the login screen to request a new one. Make sure your mobile device is connected and able to receive SMS messages. 2. **Remember This Device:**Select **“Remember this device for 30 days”** during login to avoid being prompted for verification on that device for the next 30 days. *Refer to the image below for both options: the* ***“Resend Code”*** *and the* ***“Remember this device”*** *checkbox.*  ![SMS (11)](https://help.trykeep.com/hs-fs/hubfs/SMS%20(11).png?width=688&height=432&name=SMS%20(11).png)   ### **How to change your 2FA method** To update your 2FA method, follow these  steps: 1. Go to[app.trykeep.com](https://app.trykeep.com/) and enter your existing login credentials 2. Click on your **profile name** in the bottom left corner. 3. On the left-hand side panel, click on **Settings.** 4. In the Settings menu, choose **Security.** 5. Click on **Set Up 2FA.** 6. Choose between **SMS** or **Email** verification. 7. Enter your phone number or confirm your email. 8. Enter the **4-digit verification code** sent to your chosen method. 9. Once verified, click **Continue** to complete the setup. 10. You can update this method anytime by returning to **Settings \> Security**. **Please refer to the video tutorial if needed.** ### **Protecting Your Verification Codes** To ensure the safety of your account, **never share your verification codes with anyone**. Keep's support team will **never ask for your login verification code**. If someone contacts you requesting this information, it could be a phishing attempt from someone pretending to be a Keep employee. If you receive a request to share a Keep verification code, do not respond. ### **Troubleshooting Common 2FA Issues:** - **I didn't receive the 2FA code:** Ensure your mobile device has connectivity. If the problem persists, request a new code or contact Keep's customer support at support@keep.com. - **Lost device used for 2FA:** Contact Keep's customer support immediately at support@keep.com to secure your account and update your 2FA settings. ### **Need More Help?** For more detailed instructions or further assistance with 2FA, visit our support page or contact our customer support team at [support@trykeep.com](mailto:support@trykeep.com)[mailto:support@trykeep.com](mailto:support@trykeep.com)We're here to help you keep your account secure. - [Cards](https://help.trykeep.com/cards?hsLang=en#main-content) - [Getting Started](https://help.trykeep.com/cards?hsLang=en#getting-started) - [Managing Your Card](https://help.trykeep.com/cards?hsLang=en#managing-your-card) - [Issues & Troubleshooting](https://help.trykeep.com/cards?hsLang=en#issues-troubleshooting) - [Keep Business Credit Card](https://help.trykeep.com/cards?hsLang=en#keep-business-credit-card) - [Statement Extensions](https://help.trykeep.com/cards?hsLang=en#statement-extensions) - [Keep Secured Business Card](https://help.trykeep.com/cards?hsLang=en#keep-secured-business-card) - [Banking](https://help.trykeep.com/banking?hsLang=en) - [Account Management](https://help.trykeep.com/account-management?hsLang=en) - [Capital](https://help.trykeep.com/capital?hsLang=en) - [Rewards](https://help.trykeep.com/rewards?hsLang=en#main-content) - [Keep Business Credit Card](https://help.trykeep.com/rewards?hsLang=en#keep-business-credit-card) - [Accounting](https://help.trykeep.com/accounting?hsLang=en#main-content) - [Bank Feed](https://help.trykeep.com/accounting?hsLang=en#bank-feed) - [Subscriptions](https://help.trykeep.com/subscriptions?hsLang=en) [![Type=Logomark, Color=Black-1](https://help.trykeep.com/hs-fs/hubfs/Type=Logomark%2c%20Color=Black-1.png?width=120&height=35&name=Type=Logomark%2c%20Color=Black-1.png "Type=Logomark, Color=Black-1")](http://trykeep.com?hsLang=en) **Contact us at [support@trykeep.com](mailto:support@trykeep.com)** Copyright © 2026, Keep Technologies Corp. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://40072147.fs1.hubspotusercontent-na1.net/hubfs/40072147/Set%20Up%202FA%20-%20Tutorial%20video.mov", "dateModified" : "2025-04-17T20:47:05.070Z", "duration" : "PT23S", "height" : 2160, "name" : "Set Up 2FA - Tutorial video", "thumbnailUrl" : "https://40072147.fs1.hubspotusercontent-na1.net/hubfs/40072147/Set%20Up%202FA%20-%20Tutorial%20video.mov/medium.jpg", "uploadDate" : "2024-08-30T15:53:22.843Z", "width" : 3902 } ```