How to Manage Your Two-Factor Authentication (2FA)

At Keep, your account security is our top priority. To provide the highest level of protection for your financial information, we have implemented a robust two-factor authentication (2FA) system. 

This article explains why the new 2FA requirement is in place and guides you through the update process.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an additional security measure that requires you to verify your identity using two distinct factors:

1. Something you know (e.g., your password)
2. Something you have (e.g., a code sent to your mobile device)

This process ensures that only you can access your account, significantly reducing the risk of unauthorized access.

How Does Keep's 2FA Work?

1. Log in with your credentials: Enter your usual login details.
2. Verify your identity: A code will be sent to the mobile device linked to your Keep account. Enter this code to complete the login process.

Important Notes:

1. Verification codes are valid for 5 minutes.
   If your code expires, click “Resend Code” on the login screen to request a new one. Make sure your mobile device is connected and able to receive SMS messages.
2. Remember This Device:
   Select “Remember this device for 30 days” during login to avoid being prompted for verification on that device for the next 30 days.

Refer to the image below for both options: the “Resend Code” and the “Remember this device” checkbox. 

How to change your 2FA method

1. Go to app.trykeep.com and enter your existing login credentials
2.  Click on your profile name in the bottom left corner.
3. On the left-hand side panel, click on Settings.
4. In the Settings menu, choose Security.
5. Click on Set Up 2FA.
6. Choose between SMS or Email verification.
7. Enter your phone number or confirm your email.
8. Enter the 4-digit verification code sent to your chosen method.
9. Once verified, click Continue to complete the setup.
10. You can update this method anytime by returning to Settings > Security.

Protecting Your Verification Codes

To ensure the safety of your account, never share your verification codes with anyone. Keep's support team will never ask for your login verification code. If someone contacts you requesting this information, it could be a phishing attempt from someone pretending to be a Keep employee.

If you receive a request to share a Keep verification code, do not respond.

Troubleshooting Common 2FA Issues:

• I didn't receive the 2FA code: Ensure your mobile device has connectivity. If the problem persists, request a new code or contact Keep's customer support at support@keep.com.
• Lost device used for 2FA: Contact Keep's customer support immediately at support@keep.com to secure your account and update your 2FA settings.
  

Need More Help?

For more detailed instructions or further assistance with 2FA, visit our support page or contact our customer support team at support@keep.com. We're here to help you keep your account secure.