---
title: "Keep Banking: Payment Guide"
description: At Keep, we understand how crucial it is to make payments quickly and confidently. This guide covers how payments are processed, what might cause delays, and how to use the Priority payment service effectively.
---

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# Keep Banking: Payment Guide

At Keep, we understand how crucial it is to make payments quickly and confidently. Whether you're paying vendors, contractors, or receiving funds from clients worldwide, our platform is designed to handle your transactions with efficiency and precision.

**This guide covers how payments are processed, what might cause delays, and how to use the new payment method options effectively.**

### **In This Article**

1. **How to Pay Someone Using Keep**
2. **Types of Payments Offered**
3. **How Payments Are Processed**
4. **Currency-Specific Payment Details**
5. **Understanding Payment Delays**
6. **Frequently Asked Questions**

### **Before you get started**

Keep offers **Multi-Currency Accounts** in the following currencies:

1. **CAD** – Canadian Dollar
2. **USD** – United States Dollar
3. **EUR** – Euro
4. **GBP** – British Pound Sterling
5. **MXN** – Mexican Peso

### **How to Pay Someone Using Keep**

Making a payment through Keep’s Banking is straightforward. Here’s how you can do it:

1. **Log in and Go to Keep’s** [**Banking Section**](https://app.trykeep.com/banking)
2. **Click on ‘send’ button**
3. **Choose the Recipient You Want to Pay, and Add Their Information**Input the recipient's name, account details, and other necessary information.
4. **Select the payment method**Select the payment method (e.g., EFT, SWIFT, FedWire) from the options available. Each method will have its own cost and estimated arrival date.
5. **Enter the Amount and Review**You'll see a summary of your payment details, including: 
     - **Banking Network Fee**
     - **Your Total**
     - **Estimated Arrival Date** (Note: This is an estimated date based on the payment method selected.)
6. Take a moment to review the amount and details, and confirm everything before clicking **Send**.

### **Types of Payments Offered**

Keep leverages CurrencyCloud to process payments across different currencies, with each currency having unique payment rail options and rules. It’s important to understand that:

- **Beneficiary Payment Options**: The available payment methods for a recipient may vary depending on their details and the currency. For example: 
    - A recipient accepting **CAD** may display both **EFT** and **SWIFT** as payment options, or only one of these options might be available.
    - Keep displays the available payment options for each recipient, and any associated fees will depend on the selected payment type.

Within the most used payment options, you can find:

- **SWIFT**: Fast, international payments with competitive fees, available for a range of countries.
- **EFT (Electronic Funds Transfer)**: A more economical option for domestic payments, typically free.
- **FedWire**: Suitable for U.S.-based transfers, offering fast processing times.
- **ACH (Automated Clearing House)**: A low-cost option for U.S. domestic payments, ideal for batch processing and recurring transactions.

To learn more about specific payment methods and their details, visit [CurrencyCloud Payment Guides](https://support.currencycloud.com/hc/en-gb/sections/360004436599-Payment-guides).

**Important:** Keep **does not support PAD (Pre-Authorized Debit) transactions** from your Keep Banking account. Any attempts to link your Keep account for PADs  will **fail.**

### **How Payments Are Processed**

Most payments are initiated within the same or next business day when submitted before cutoff times. Keep works closely with  [**CurrencyCloud**](https://support.currencycloud.com/hc/en-gb/articles/360019351880-Payment-timelines-in-US-time-EST) to minimize delays and keep your funds moving quickly. If any issues arise, our team is here to resolve them promptly.

### **Currency-Specific Payment Details**

Keep uses [**CurrencyCloud**](https://support.currencycloud.com/hc/en-gb/articles/360019351880-Payment-timelines-in-US-time-EST) to process payments across different currencies and countries. Each currency has its own set of rules, cutoff times, and maximum payment limits, which can impact when your funds are received. **Knowing this information helps you plan your payments and set accurate expectations for when they will be completed.**

#### **The table below provides details on payment processing for CAD, USD, EUR, MXN, and GBP:**

| **Currency** | **Cutoff Times (Eastern Time)** | **Maximum Payment Size** | **Delivery Timeframe** |
| --- | --- | --- | --- |
| **CAD (Canadian Dollar)** | SWIFT (Priority): 11:45 AM ET Local: 11:00 AM ET | SWIFT: No limit Local: CAD 200,000 | Same-day if processed before cutoff |
| **USD (US Dollar)** | SWIFT (Priority): 11:30 AM ET (3:45 PM for North America OKYC clients) Local: 3:45 PM ET | SWIFT: No limit Local: $1,000,000 USD | Same-day if processed before cutoff |
| **EUR (Euro)** | SWIFT (Priority): 9:30 AM ET Local (SEPA Instant): 1:00 PM ET Local (SEPA Credit Transfer): 9:00 AM ET | SWIFT: No limit SEPA Instant: €100,000 SEPA Credit Transfer: No limit | Same-day for most payments; immediate delivery for SEPA Instant under €100,000 |
| **⚠️ MXN (Mexican Peso)** | SWIFT (Priority): 11:00 AM ET Local: 9:30 AM ET SWIFT *temporarily unavailable* | SWIFT: No limit Local: No limit SWIFT *temporarily unavailable* | 0-2 days depending on payment type and cutoff times |
| **GBP (British Pound)** | SWIFT (Priority): 12:15 PM ET (for CurrencyCloud B.V. clients) 12:00 PM ET (for CurrencyCloud Ltd. clients) | SWIFT: No limit Local: £1,000,000 | Same-day if processed before cutoff |

> ⚠️ MXN SWIFT transfers: SWIFT payments to Mexico are temporarily unavailable while our provider works on a resolution. Local transfers remain supported. For questions, contact us at [support@trykeep.com](mailto:support@trykeep.com).

For more information on other currencies, refer to the [CurrencyCloud Documentation](https://support.currencycloud.com/hc/en-gb/articles/360017745159-Payment-Guides-Index) or reach out to us at **support@trykeep.com**.

### **Understanding Payment Delays**

Some payments may take additional time to complete. In some cases, we may reach out to request further information before your payment can be processed. Other common reasons for delays include:

- **Cutoff Times**: Payments made after cutoff times will be processed the next business day.
- **Banking Hours**: Payments initiated outside of business hours may be delayed until the next working day.
- **External Factors**: Holidays and weekends can also cause delays in receiving funds.

### **Frequently Asked Questions**

1. **How can I ensure my payment is processed quickly?**Make payments before cutoff times and ensure all recipient details are correct.
2. **What happens if I submit a payment after business hours?**Payments made after business hours are generally processed the next business day. However, we strive to initiate them as quickly as possible.
3. **Why do some payments undergo compliance checks?**Compliance checks are part of our security measures to ensure that transactions meet regulatory standards and keep your funds safe.
4. **Can I link my Keep account for PAD payments?**                                                                                                            No. Keep accounts do not support PAD (Pre-Authorized Debit) transactions. If an external service tries to withdraw funds from your account, the transaction will fail. We recommend using direct payment methods or Interac/e-Transfer where applicable.

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