Welcome to Keep! We want to ensure your card activation process is as seamless as possible. Whether you’re setting up a virtual or physical card, this guide will walk you through the steps needed to get started.
In This Article
- Activating Your Physical Card
- Activating Your Virtual Card
-
Frequently Asked Questions
Before You Get Started
Make sure you have your Keep card on hand before you begin the process.
Activating Your Physical Card
Your physical card needs to be activated before it can be used for in-store transactions. While the card number (PAN) is available immediately for online purchases, follow these steps to activate it for in-person use:
- Scan the QR Code or Go to trykeep.com/activate
Scan the QR code provided with your physical card or visit trykeep.com/activate to get started. - Choose Your PIN
Set your 4-digit PIN to secure your card. - Make Your First Purchase In-Store
Complete your first in-store purchase to fully activate your physical card for all in-person transactions.
Refer to the images below for a step-by-step guide on how to activate your physical Keep card through our dashboard
Activating Your Virtual Card
All Keep Virtual cards are activated automatically. You can start using your virtual card for online transactions or add it to your digital wallet (Apple or Google Wallet) right away—no additional steps required.
Frequently Asked Questions
1. How do I know if my physical card is activated?
Once your first in-store transaction is completed successfully, your card is fully activated for all in-person use.
2. Can I change my PIN after activation?
Yes, you can change your PIN after the activation of your card. To do this, navigate to the Card Section in your Keep dashboard, click on your card, then select "Reset PIN." After that, insert your new PIN, confirm it, and continue. Your PIN will be updated immediately.
3. What if I can't activate my card?
If you’re unable to activate your card using the steps above, please contact our support team at support@trykeep.com for assistance.Need more help?
If you have any additional questions or need further support, please feel free to reach out to our team at support@trykeep.com. We're here to help and ensure you have the best experience possible with your Keep card!