--- title: How to Fund Your Keep Account description: Funding your Keep account is straightforward. This guide will provide clear instructions, outline the available transfer methods, and address common issues to help you complete your funding with ease. --- [Skip to content](https://help.trykeep.com/how-to-fund-your-keep-account#main-content) English Show submenu for translations [![logo](https://help.trykeep.com/hs-fs/hubfs/logo.png?width=75&height=75&name=logo.png)](https://www.trykeep.com/) Open main navigation Close main navigation - English Show submenu for translations - trykeep.com trykeep.com Hello, How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.trykeep.com/?hsLang=en) 2. [Banking](https://help.trykeep.com/banking?hsLang=en) # How to Fund Your Keep Account Adding funds to your Keep banking account is straightforward. Depending on your currency and preference, you can fund directly from the Keep app or initiate a transfer from your external bank. --- ### In This Article - Before You Get Started - How to Fund Your Keep Account - Where to Find Your Transfer Details - Processing Times - Troubleshooting and Common Issues - Frequently Asked Questions --- ### Before You Get Started Not all funding methods are available for every currency. **CAD accounts** support direct in-app funding as well as transfers initiated from your external bank. **Non-CAD accounts** (USD, EUR, GBP, MXN) require you to initiate the transfer from your external bank using the details provided in Keep. When funding from an external bank, two transfer types are available for CAD accounts: - **EFT (Electronic Funds Transfer):** A low-cost method for transferring money directly between Canadian bank accounts. - **Wire Transfer / SWIFT:** Used for international transfers. Wire transfers are accepted and will be credited to your account, though your sending bank may charge intermediary fees — these are determined by your bank, not Keep. --- ### How to Fund Your Keep Account ### CAD Accounts You can fund your CAD account directly from the Keep app or by initiating a transfer from your external bank. **To add funds from the app:** 1. Go to **Banking** 2. Tap **+ Add** 3. Select **CAD** 4. Choose a funding method and follow the steps Available methods: | Method | Speed | | --- | --- | | **Interac e-Transfer** | Instant | | **PAD (Pre-Authorized Debit)** from a linked account | 1–6 business days | | **EFT** from a Canadian bank account | 1–5 business days | > **Note:** If funding your CAD account from outside Canada, use the International / SWIFT option via your external bank. Depending on your bank's policy, intermediary fees may apply. **To fund from your external bank**, use the account details found under **Banking → Receive**. See \[Where to Find Your Transfer Details\] below. --- ### Non-CAD Accounts (USD, EUR, GBP, MXN) These accounts do not support direct in-app funding. The **+ Add** button will show you the relevant Local or SWIFT transfer details to use when initiating the transfer from your external bank. --- ### Where to Find Your Transfer Details 1. Log in to Keep on web or mobile 2. Go to **Banking** 3. Tap **Receive** to see transfer details across all currency accounts 4. Select the currency you want to fund 5. Choose the appropriate tab: - **Local Transfer** (e.g., EFT for CAD) - **International Wires / SWIFT** for cross-border transfers > Tab labels may vary slightly depending on the currency selected. --- ### Processing Times | Method | Estimated Time | | --- | --- | | Interac e-Transfer | Instant | | PAD from linked account | 1–6 business days | | EFT (domestic CAD) | 1–5 business days | | International Wire / SWIFT | Several business days | --- ### Troubleshooting and Common Issues **What if my EFT or PAD transfer is delayed?** Confirm the correct method was used, verify your Keep account details, and contact your bank to check the status. If issues persist, reach out to Keep Customer Support. **What if I enter the wrong account details?** Transfers with incorrect details may be delayed or fail. Always double-check before confirming. Contact your bank and Keep Support if you spot an error. **I sent a wire transfer — will it be credited?** Yes. Incoming wire transfers are processed and credited to your account normally. Note that your sending bank may deduct intermediary fees before the funds arrive — this depends on your bank's policy, not Keep's. --- ### Frequently Asked Questions **What funding methods are available for CAD accounts?** Interac e-Transfer (instant), PAD from a linked account, and EFT from a Canadian bank are all supported as direct in-app methods. You can also receive funds via EFT or Wire/SWIFT initiated from your external bank. **Can I fund non-CAD accounts directly in the app?** Not at this time. For USD, EUR, GBP, and MXN accounts, you'll need to initiate the transfer from your external bank using the details shown in Keep. **How long does an EFT deposit take?** EFT deposits typically settle within 1–5 business days, depending on your bank's processing times. **Can I deposit physical cheques?** No. Keep does not support physical cheque deposits. Use one of the supported funding methods listed above. **Can I fund my account in multiple currencies?** Yes. Keep supports multiple currencies — select the relevant currency account in your Banking section and follow the instructions provided. --- ### Need More Help? 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