Adding funds to your Keep banking account is straightforward. Whether you’re transferring funds domestically or internationally, it’s important to follow the correct process to ensure your transfer is successful and avoids unnecessary delays.
This guide will provide clear instructions, outline the available transfer methods, and address common issues to help you complete your funding with ease.
In This Article
- How to Fund Your Keep Account
- Where to Find Transfer Details
- Troubleshooting and Common Issues
- Frequently Asked Questions
Before You Get Started
Before you begin, it’s essential to understand the difference between EFT and Wire Transfers, as these terms are not interchangeable in the banking industry.
- EFT (Electronic Funds Transfer): A low-cost method for transferring money directly between Canadian bank accounts. This is the supported method for domestic CAD fundings.
- Wire Transfer: A more complex and costly method typically used for international transactions. Wire transfers are not supported for domestic CAD fundings and will fail if used.
Key Reminder: Always choose EFT when funding your Keep account from another CAD account based in Canada (e.g. your RBC CAD account) to ensure the transaction is successful.
How to Fund Your Keep Account
To fund your Keep account, you can select between two types of transfer—either domestic or international.
Domestic CAD Fundings
- Use EFT deposits for domestic CAD transfers.
- Wire transfers are not compatible and will result in failed transactions.
International Fundings
- Use the International option for global transfers, such as Wires/SWIFT, when funding a CAD account from outside Canada.
- Payment rails will vary depending on the currency you choose.
Where to Find Transfer Details
To access your account details for deposits:
- Login to Keep
- Sign into your Keep account on web or mobile.
- Go to “Banking Section”
- From the left-hand menu, select Banking.
- Select the Currency Account
- Pick the currency you want to deposit (e.g., CAD, USD, EUR).
- Click on “Details”
- On the account page, look for the Details button ( top-right).
- Choose the Correct Tab
- Local Transfer tab (e.g., “EFT Transfers” in Canada).
- International Wires/SWIFT tab for cross-border transactions.
- Note: These tab labels may vary slightly depending on the currency you chose.
You’ll see all the relevant banking details to use for your transfer.
Processing Time
- Local (domestic) transfers (e.g., EFT in Canada) often settle within 1–2 business days.
- International wires can take a few days longer, especially if intermediary banks are involved.
Troubleshooting and Common Issues
What happens if I accidentally use a Wire transfer?
- Wire transfers are not supported for domestic CAD fundings and will fail. Contact your bank to cancel the Wire transfer if possible. Re-initiate the transfer using an EFT.
What if my EFT transfer is delayed?
- Confirm that the transfer was initiated as an EFT, not a Wire. Verify the Keep account details you entered during the transfer. Contact your bank to check the status of the EFT. If issues persist, reach out to Keep Customer Support for assistance.
Frequently Asked Questions
- Why can’t I use a Wire transfer for domestic CAD funding?
Wire transfers aren’t compatible with Keep’s system for domestic CAD transactions and will fail. If you’re transferring CAD from a Canadian bank, use EFT instead. - How long does an EFT deposit usually take?
EFT deposits typically settle within 1–2 business days, depending on your bank’s processing times. - Can I fund my account in other currencies?
Yes. Keep supports multiple currencies. Simply select the relevant currency in your Keep account and follow the instructions provided. - Can I send funds via e-Transfer or deposit physical cheques to my CAD account?
At this time, Keep does not support e-Transfers from a chequing account, nor can we process physical cheques. You must use EFT or International Wires/SWIFT to fund your CAD account. - What happens if I enter the wrong account details?
Transfers with incorrect details may be delayed or even fail. Always double-check your funding information before confirming the transfer. If you spot an error, contact your bank and Keep Support for assistance.
Need more help?
If you have additional questions or need assistance, reach out to our team at support@trykeep.com
We’re committed to ensuring your funding process is smooth and reliable. Contact us for further guidance.