Funding your Keep account is straightforward. Whether you’re transferring funds domestically or internationally, it’s important to follow the correct process to ensure your transfer is successful and avoids unnecessary delays.
This guide will provide clear instructions, outline the available transfer methods, and address common issues to help you complete your funding with ease.
In This Article
- How to Fund Your Keep Account
- Where to Find Transfer Details
- Troubleshooting and Common Issues
- Frequently Asked Questions
Before You Get Started
Before you begin, it’s essential to understand the difference between EFT and Wire Transfers, as these terms are not interchangeable in the banking industry.
- EFT (Electronic Funds Transfer): A low-cost method for transferring money directly between Canadian bank accounts. This is the supported method for domestic CAD fundings.
- Wire Transfer: A more complex and costly method typically used for international transactions. Wire transfers are not supported for domestic CAD fundings and will fail if used.
Key Reminder: Always choose EFT when funding your Keep account from another CAD account based in Canada (e.g. your RBC CAD account) to ensure the transaction is successful.
How to Fund Your Keep Account
To fund your Keep account, you can select between two types of transfer—either domestic or international.
Domestic CAD Fundings
- Use EFT deposits for domestic CAD transfers.
- Wire transfers are not compatible and will result in failed transactions.
International Fundings
- Use the International wires/SWIFT option for global transfers.
Where to Find Wire Details
To access your wire details for deposits:
- Log in to your Keep account
- Navigate to the Banking Section
Go to the Banking tab from the left-hand menu - Click on "Move Money"
Select the option to Add or Receive Funds - Select "Deposit Funds"
Choose the type of transfer (domestic or international) - Access the wire details
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- Select the EFT transfers and domestic tab for local transfers or the International wires/SWIFT tab for international transfers.
- Your wire details will display the required account information for your transaction.
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- Processing Time: EFT transfers typically take 1–2 business days to process. Plan accordingly to ensure your funds are available when needed.
Troubleshooting and Common Issues
What happens if I accidentally use a Wire transfer?
- Wire transfers are not supported for domestic CAD fundings and will fail. Contact your bank to cancel the Wire transfer if possible. Re-initiate the transfer using an EFT.
What if my EFT transfer is delayed?
- Confirm that the transfer was initiated as an EFT, not a Wire. Verify the Keep account details you entered during the transfer. Contact your bank to check the status of the EFT. If issues persist, reach out to Keep Customer Support for assistance.
Frequently Asked Questions
- Why can’t I use a Wire transfer for domestic CAD fundings? Wire transfers are incompatible with Keep’s system for domestic CAD transactions. EFT deposits are the only supported method.
- How long does an EFT deposit take to process? EFT deposits usually process within 1–2 business days, depending on your bank.
- Can I fund my account in other currencies? Yes, Keep supports multiple currencies.
- What happens if I use the wrong account details? Transfers with incorrect details may be delayed or fail. Double-check your funding information before confirming the transfer.
Need more help?
If you have additional questions or need assistance, reach out to our team at support@trykeep.com
We’re committed to ensuring your funding process is smooth and reliable. Contact us for further guidance.