How to Order Your Keep Virtual Card

Virtual cards let you make secure online purchases, pay for subscriptions, and control business spending without waiting for a physical card. You can create a virtual card in seconds and assign it to yourself or a team member.

Your ability to create cards depends on your Keep plan:

• Core: Up to 3 users
• Plus: Up to 10 users
• Max: Unlimited users

In This Article

1. How to Order a Virtual Card
2. Troubleshooting and Common Issues
3. Frequently Asked Questions 

Before You Get Started

Before you can order a virtual card, make sure you have the following permissions. You will need admin or card management permissions.

How to Order a Virtual Card

1. Log In to Your Keep Account
   Begin by logging into your Keep account. Log in here.
2. Go to the Cards Section
   Click on the Cards section in the left-hand menu. This section shows all your existing cards and options to manage them.
3. Click “Create a Card”
   In the Cards section, click on Create a Card. If you’re using a mobile device, look for the “+” icon at the top right of your screen.
4. Choose “Virtual Card”
   You’ll be prompted to choose the type of card you want to create. Select Virtual Card.
5. Assign a Cardholder
   Select the cardholder from the dropdown menu listing all the users in your account. This assigns the virtual card to that person.
6. Add a Nickname
   Give the card a nickname for easy identification. This is especially helpful if you have multiple cards and need to tell them apart quickly.
7. Set a Spending Limit
   Specify the spending limit for this card. Choose the amount and set a frequency (daily, weekly, or monthly) to help the cardholder stick to the budget.
8. Complete the Process
   Once you’ve filled in all the details, click Create to issue the virtual card.
9. View Your New Card
   The newly created card will appear in the Cards menu, where you can view its details, manage settings, or make adjustments as needed.

Tip: Check out our guide on How to Add Your Keep Card to Your Digital Wallet to get the most out of your virtual card.

Check out this quick tutorial on how to issue your Virtual Keep Card or create one for your team!

 Troubleshooting and common issues

I can’t see the “Create a card” button

Only users with Admin or Card Management permissions can create cards. If you have the correct permissions and still don’t see the option, contact your account administrator or Keep Support.

I can’t assign another cardholder

You may have reached the user limit included with your plan:

• Core: Up to 3 users
• Plus: Up to 10 users
• Max: Unlimited users

To add more users, upgrade your plan.

The cardholder can’t see their virtual card

Confirm that the correct user was selected when the card was created and that they have access to the Keep account.

Frequently asked questions

Can I assign one virtual card to multiple users?

No. Each virtual card is assigned to a single cardholder. If multiple people need access, create separate cards for better visibility and spending control.

Can I change the spending limit later?

Yes. You can update spending limits and controls at any time from the Cards page.

Can I use virtual cards for recurring subscriptions?

Yes. Virtual cards are ideal for recurring payments such as software subscriptions, advertising platforms, and online services.

Is there a limit to how many virtual cards I can create?

Keep supports a large number of virtual cards for most businesses. If your account reaches a high volume (around 100 cards), our Compliance team may perform a brief review to confirm appropriate business use before additional cards are issued.

Need more help?

Visit the Help Centre or contact support@trykeep.com if you need assistance creating or managing virtual cards.