Rewards
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      How to redeem your Rewards?

      Keep offers a unique rewards program that puts cash back in your pocket every time you use your Keep card. For every dollar you spend, you earn one point, making it easy to accumulate rewards just by managing your everyday expenses.

      This guide explains how Keep's rewards program works and provides step-by-step instructions on how to redeem your points.

      In This Article

      1. How Keep Rewards Work
      2. How to Redeem Your Rewards
      3. How to Review Your Rewards History
      4. Frequently Asked Questions

      How Keep Rewards Work

      To redeem your rewards, you need to have a Keep Banking account activated. You can learn more in this article How to Manage Banking and Open a Multi-Currency Account. 

      Rewards are redeemed at a dollar-for-dollar value when applied to other Keep services, such as paying off your card balance or applying them toward statement extensions and capital.

      It takes 120 days for your rewards to become available for redemption, and they remain redeemable for up to 540 days (18 months) after the transaction date when the rewards are earned.

      You can earn points on both domestic and international purchases:

      • Domestic Purchases: 1 CAD spent = 1 point earned
      • International Purchases: 1 USD spent = 4 points earned

      Please note: Currently, rewards can be redeemed for cashback at a rate of $0.37 per 100 points. 
      For example, if you have 10,500 points, you would divide by 100 and multiply by 0.37, resulting in $38.85 CAD in real dollar value.

      How to Redeem Your Rewards

      Keep offers three different ways to redeem your rewards:

      1. Redeem them for Cash
      2.  Apply Rewards to Pay Off Card Balance
      3.  Use Rewards to Pay for Capital & Statement Extensions.

      Follow the steps below to learn how to redeem for each option.

      Redeem them for Cash

      1. Log in to your Keep dashboard: Visit app.trykeep.com to log in to your Keep dashboard.
      2. Navigate to Rewards: On the left-side menu, click on Rewards.
      3. View Your Rewards: You’ll see a list of your most recent rewards.
      4. Redeem Your Points: Click on Redeem Rewards in the top right corner.
      5. Select the Cash Option: Enter the amount you wish to redeem.
      6. Finalize Your Redemption: After selecting the amount, click Redeem.

      Apply Rewards to Pay Off Card Balance

      1. Go to Rewards and select Redeem: Navigate to the Rewards section in your Keep dashboard and redeem your rewards for cash.
        For detailed steps, see the instructions in the Redeem for Cash section above.

      2. Go to the Payments section: On the left-side menu, click on Payments.

      3. Select Keep CAD Account as your debit account: Choose your Keep CAD Account as the debit account to pay off your card balance using the redeemed rewards.

      Use Rewards to Pay for Capital & Statement Extensions.

      1. Contact your Account Manager: Reach out to your dedicated Account Manager for assistance in applying your rewards towards Capital or Statement Extension services.

      2. Alternatively, email our payments team: Send an email to payments@trykeep.com for further guidance and support in using your rewards for these services.

      More Rewards Coming Soon!

      Exciting updates are on the way! Soon, you’ll be able to use your rewards for currency conversions and payment fees.

      How to View Your Rewards History

      Stay on top of your rewards to make sure you don’t miss any opportunities to redeem them:

      • Access Your Rewards History:

        • Log in to your Keep dashboard and navigate to the Rewards section.
        • See the Rewards History section to view a complete breakdown of your points, including earned, redeemed, and expired rewards.

      • View Expiration Alerts:

        •  When your rewards are about to expire, you’ll be notified through a banner on the Rewards page. The banner will display the number of points set to expire at the end of the current month.

      The image below is an example of what the banner on the Rewards page would look like.

      image (30)

      Frequently Asked Questions

      How long do rewards take to process?

      Rewards typically take 120 days to become available for redemption.

      Can I redeem rewards for services other than cashback?

      Currently, rewards are primarily redeemed for cashback, but new options like currency conversion and payment fee coverage are coming soon.

      Is there a limit to how many points I can earn?

      There’s no limit to the number of points you can earn, so you can continue to accumulate rewards with every transaction.

      Need more help?

      For any further questions, please contact our support team at support@trykeep.com. We’re here to help!