How to unblock your Keep card by reconnecting your bank account

If your Keep cards are temporarily blocked due to failed payments or insufficient funds, you may be asked to reconnect your primary business bank account.

This guide explains why this happens, how to reconnect your bank account from your dashboard, and what to expect during the review process.

In This Article:

1. How to reconnect your bank account
2. What happens after you submit your reconnection
3. How the review works
4. Troubleshooting tips
5. Frequently Asked Questions

Before You Get Started

You’ll be able to complete this process directly from your dashboard, with two flexible options:

• Connect with Flinks (Recommended): securely reconnect your primary business account in seconds
• Manual Upload: upload up to six recent business bank statements directly in the dashboard/

Both options help our team quickly review your account and restore access.

How to Reconnect Your Bank Account

1. Log in to your Keep dashboard.
2. Look for the alert at the top of your dashboard letting you know your cards are temporarily blocked.
3. Click Reconnect from the alert.
4. When the reconnection window opens, choose how you’d like to share your financial information:
   • Connect with Flinks (Recommended)
   • Upload bank statements
5. If you choose Connect with Flinks:
   1. Select your bank from the list.
   2. Enter your online banking username and password. Check you are connecting your business account and not your personal one. 
   3. Complete any authentication required by your bank.
   4. Wait for the confirmation message showing your reconnection request was successfully submitted.
6. If you choose Upload bank statements instead:
   1. Upload up to 6 recent business bank statements (PDF recommended).
   2. Make sure each statement clearly shows your business name, account details, and recent transactions.
   3. Submit your files when you’re ready.
7. Return to your dashboard to confirm your reconnection request is now under review.
8. Your cards will stay temporarily blocked until our team completes the review and restores access.

After You Submit Your Reconnection

Once submitted, your request moves into Keep for review.

• Your Keep cards remain temporarily blocked during this period.
• If additional information is required, our team will reach out.

Troubleshooting Tips

• Flinks login doesn’t work:

  Double-check your online banking credentials and ensure your bank’s website is functioning normally.

• Your statements won’t upload:

  Ensure the files are PDF format, clearly show your business name, and are no older than 6 months.

Frequently Asked Questions

Why are my cards blocked?

Your cards may be blocked if payments failed or if we’re unable to access financial information required for ongoing review.

Do I need both Flinks and bank statements?

No—one method is enough. We recommend Flinks because it’s faster.

How long does the review take?

Most reviews are completed within a few business days.

Will my cards unblock immediately after reconnecting?

Not immediately. They will unblock once the team finishes reviewing your submission.

Can I reconnect a different bank account?

Yes—as long as it is your primary business operating account.

Need More Help?

If you have questions or need support reconnecting your bank account, feel free to reach out to us at support@trykeep.com. We’re here to help you get back up and running quickly.