Setting up your Keep secured card starts with funding a security deposit. This deposit determines your available spending limit.
Your deposit is safe, refundable, and always belongs to you. This article explains how your secured deposit works, where it is stored, and how to request it back.
In this article:
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What your secured deposit is
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Where your deposit is held
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How to access your deposit
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What happens after your request
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Frequently asked questions
Before you get started
Your secured deposit is the amount you choose when funding your Keep secured card. The deposit determines your credit limit on a 1:1 basis. For example, a $2,000 deposit gives you a $2,000 credit limit. The minimum deposit is $50. You can increase your deposit any time by funding a new amount.
What your secured deposit is
Your secured deposit is fully refundable. It acts as security for your Keep secured card and sets your available spending limit.
Maintaining your secured card with responsible use and repayment helps you build positive financial behavior within Keep.
Where your deposit is held
Your deposit is pulled from your linked business bank account through a secure pre-authorized debit (PAD). It is held in a separate custodial account within the Visa network. It is not held in your regular Keep Banking account.
Your deposit will not appear in your dashboard balance, but it is securely held and remains yours. It is not used by Keep for any other purpose.
How to access your deposit
You can request a full refund of your secured deposit any time, as long as your card balance is fully paid and your account is in good standing.
Partial refunds are not supported. You must request a full refund. Your card will remain open unless you specifically ask to close it. The refund will be returned to your Keep Banking CAD account.
For step-by-step instructions, see How to get your Keep secured card deposit back.
What happens after your request
Once your refund is confirmed:
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Your full secured deposit will be returned to your Keep Banking CAD account.
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Refunds are typically delivered within 8 business days from confirmation.
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Your card will remain open unless you request to close it.
You will receive email updates when your refund is processed.
Frequently asked questions
Is my deposit safe?
Yes. It is held securely in a custodial account within the Visa network. Keep does not repurpose your funds.
Can I spend my deposit directly?
No. The deposit secures your credit limit. It is not available for spending unless refunded.
How long does it take to get my refund?
Refunds are typically delivered within 8 business days once confirmed.
Will my card be closed if I request a refund?
No. Your card will remain open unless you specifically request to close it.
Need more help?
If you have questions about your secured deposit or need assistance with a refund, contact us at payments@trykeep.com. We're happy to help!